Mukhtasar mein
- Hum sirf woh maloomat lete hain jo parcel bhejne, paisa dene aur fraud rokne ke liye zaroori hai.
- Customer ka naam, phone aur address courier ko diya jata hai taake parcel pohanch sake.
- Hum kisi ko maloomat bechte nahi.
What we collect
From sellers: name, business name, email, phone, CNIC number, city, pickup address, bank account details for payouts, recharge transaction details and screenshots, and the payment details you enter for customer advances.
About sellers' customers, entered by the seller or sent from the seller's store: name, phone number, delivery address, city, order value and the parcel's delivery history.
Delivery location: if a customer taps "Meri location bhejein" on their order page, or the seller or store adds one, we save that map pin for the order. It is shown to the seller, printed as a QR code on the parcel label and sent to the courier so the rider can find the address. We only read the location when the customer taps the button.
When you use the website: login records, IP address and a session cookie that keeps you logged in. We do not use advertising cookies.
How we use it
- To book, track and deliver parcels, and to collect and pay out COD.
- To check new seller accounts and prevent fraud.
- To check a customer's phone number against past deliveries and returns before booking (see below).
- To send order confirmations and delivery updates by WhatsApp, and account emails such as login codes and payout notices.
- To work out return rates, tiers and fees, and to keep accounting records.
Who we share it with
- Courier companies get the customer's name, phone, address, city, COD amount and the seller's pickup details, so they can deliver.
- Other sellers on dakiya.pk see only a summary for a customer's phone number when they book: how many parcels were delivered and returned, and whether the number is blocked. They do not see the customer's name, address or which sellers they ordered from.
- Service providers who send our emails and WhatsApp messages and host our servers, only for those tasks.
- Authorities, when the law requires it.
We do not sell personal information.
The public tracking page
Anyone with a tracking or order number can see the parcel's status on our tracking page. To protect the customer, the page shows the name partly hidden (for example A***** K***) and never shows the phone number or the full address.
How long we keep it
We keep order and payment records for as long as we need them for accounting, tax and dispute purposes, normally several years. Seller account details are kept while the account is open and for that period afterwards. Customer delivery history is kept to support buyer checks.
Security
Passwords are stored hashed, courier logins and API secrets are stored encrypted, and the panel is served over HTTPS. Access to customer data inside dakiya.pk is limited to the seller who entered it and our staff who need it.
Your choices
Sellers can see and change most of their details in Settings. To correct, download or delete information, contact us. We may need to keep some records where the law or an open dispute requires it. Customers who want to ask about their information can contact us with their phone number.
Changes
If we change this policy, we will update this page and the date at the top, and tell sellers in the panel about important changes.
Contact
WhatsApp: +923103979392. Sellers can also message us from their panel.