Terms of service

1. The service

dakiya.pk ("we") is an online panel that lets sellers book parcels with partner courier companies (TCS, PostEx, Dakiya Express, Leopards, Trax and TCS), track them, collect cash on delivery (COD) and receive payouts. We book parcels on the seller's behalf under our courier accounts. The courier company carries and delivers the parcel.

By creating an account or booking a parcel you accept these terms, the return protection rules and the privacy policy.

2. Seller accounts

• You must give correct details, including your CNIC, business name, phone, pickup address and bank account, and keep them up to date.
• We review new accounts and may approve, refuse or ask for more information.
• You are responsible for everything done through your account and API key. Keep your password and key private.
• One business should use one account unless we agree otherwise.

3. Wallet and recharges

• The wallet is prepaid. Shipping, protection fees and other charges are taken from it when a parcel is booked; return charges are taken when a parcel is returned.
• A recharge is added after we confirm that the money reached our account. Send the transaction ID, and a screenshot if possible.
• The wallet balance is not a bank deposit and earns no profit or interest.
• Keep enough balance for new bookings. A booking that needs more than the available balance is not made.
• Referral program: when a new seller joins through your invite link and reaches the number of delivered parcels shown in the panel, the reward and welcome bonus shown at sign-up are added to both wallets. Rewards are only for real, separate businesses. We may cancel a referral or reverse a reward that came from a second account of the same person, the same phone or CNIC, fake orders, or any other misuse. We can change or stop the program for future sign-ups at any time.

4. Booking and charges

• Prices for each courier, weight and package are shown in the panel before you book. Prices can change; the price shown when you book applies to that parcel.
• Declare the real weight. If the courier charges for a higher weight, the difference is charged to your wallet and shown under Wallet → Weight charges. You can dispute it within 7 days with a photo of the packed parcel on a scale; if we accept the dispute, the charge is refunded to your wallet.
• Orders cancelled before the courier picks them up are refunded in full.
• Use real customer details. The city must be picked from our Pakistan city list, and the address should let a rider find the customer.

5. Cash on delivery and payouts

• COD collected by the courier becomes available in your wallet when the courier pays it to us.
• Available money is sent to the bank account in your settings in the weekly settlement, when it is at least Rs. 1,000. You can also request a withdrawal from the wallet.
• With an instant payout package, COD is added to your wallet when the parcel is delivered, for sellers we approve for it and within a daily limit. The instant payout fee is shown before booking.
• We may hold a payout while we look into a dispute, a suspected fraud, or a courier that has not paid us.

6. Return protection

Return protection is available on some packages and is governed by the return protection rules, including the fee tiers and the monthly limit of 100 refunds per seller.

7. Buyer checks and confirmations

• Before booking, we check the customer's phone number against delivery and return records across dakiya.pk. Buyers with many returns may be asked for an advance payment or blocked.
• New buyers may be asked to confirm their order through a WhatsApp link before the parcel is booked.
• These checks reduce returns but do not guarantee that a parcel will be accepted.

8. Items you must not send

Do not book anything illegal in Pakistan or refused by the courier, including:

• Weapons, ammunition, explosives, fireworks and their parts
• Drugs, narcotics, alcohol, and medicines that need a prescription
• Flammable, corrosive, toxic or other dangerous goods, including gas cylinders and loose batteries
• Cash, cheques, prize bonds, jewellery of high value, and documents the courier does not accept
• Counterfeit goods or goods that infringe someone's trademark or copyright
• Live animals, perishable food that the courier does not accept, and adult content

The courier's own list of restricted items also applies. Parcels with prohibited items may be held or returned, charges are not refunded, and the account may be closed.

9. Lost or damaged parcels

If a parcel is lost or damaged in transit, we file a claim with the courier on your behalf under the courier's claim rules and pass on what the courier pays for it. Our own liability for any parcel is limited to the charges you paid us for that parcel. We are not responsible for delays caused by couriers, weather, strikes or other events outside our control.

10. Suspension and closing an account

We may suspend or close an account that breaks these terms, misuses return protection, sends prohibited items or harms customers or couriers. You can close your account at any time by contacting us. Money remaining in your wallet, after charges for parcels still with the courier, is sent to your bank account.

11. Changes

We may change these terms or our prices. We will show changes in the panel or by email before they apply. Parcels already booked keep the price and terms they were booked with.

12. Law

These terms are governed by the laws of Pakistan. We will first try to settle any disagreement with you directly.

13. Contact

WhatsApp: +923103979392. Or message us from your seller panel.